Customer Profile

Hangzhou Greatstar Technology Co., Ltd. was founded in 1993 and is a globally leading tool enterprise. Products cover hand tools, power tools, pneumatic fastening tools, laser measurement tools, LiDAR, tool cabinets, industrial storage cabinets, industrial vacuums, and more. The company was listed on the Shenzhen Stock Exchange in July 2010, stock code 002444.

The company owns multiple world-class century-old tool brands including ARROW, PONY&JORGENSEN, Goldblatt, BeA, Shop-Vac, and SK. It has 23 production bases globally (11 in China, 3 in the US, 6 in Europe, 3 in Southeast Asia) with over 10,000 employees. The company has 5 major R&D centers worldwide with strong R&D and design capabilities, and has been recognized as a National Intellectual Property Demonstration Enterprise and National Industrial Design Center.

The company has a global sales channel covering 30,000+ large home improvement, hardware, department store, and auto parts retail chains and industrial users worldwide. Products are sold in 180+ countries, while also leveraging domestic and international eCommerce platforms to directly serve global end users with high-quality, full-category products.

IT Challenges

Data Fragmentation Across Multi-Brand, Multi-Base, Multi-Channel Global Operations

35+ overseas subsidiaries and offices, with regional financial and operational data difficult to aggregate in real time; 23 production bases distributed across China, the US, Europe, and Southeast Asia, with supply chain coordination relying on manual processes; ARROW, SK, Shop-Vac and other brands operating independently, lacking a unified financial accounting system; Order, inventory, and fulfillment data from 30,000+ retail chain channels not integrated with internal systems; Multi-currency, multi-entity financial consolidation reports with long generation cycles and data accuracy challenges

Solution

NetSuite Multi-Subsidiary Architecture Supporting Global Unified Operations

Implemented Oracle NetSuite ERP multi-subsidiary architecture to unify management of 35+ overseas subsidiaries' finance and operations; Connected global eCommerce platforms and retail channels' data pipelines through SUNOAN AIO CONNECTOR; Integrated supply chain management across 23 production bases, achieving cross-regional inventory visibility and collaboration; Established unified financial accounting and consolidated reporting systems for ARROW, SK, Shop-Vac and other brands; Connected order systems for 30,000+ retail chain channels, achieving real-time omnichannel data synchronization

Customer Outcomes

Measurable Changes After NetSuite Became the Operational Core

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From multi-brand fragmented systems to a unified NetSuite platform, global operations finally achieved a single playbook.

Through NetSuite multi-subsidiary architecture implementation, Greatstar achieved unified data management for product sales across 180+ countries, with significant improvements in supply chain collaboration and financial consolidation efficiency.

Greatstar

Operations and Finance Management