60%|Faster service response; 85+|overseas warehouses; 10-20|Tools consolidated

Client background

A rapidly scaling cross-border brand was managing multiple storefronts, finance entities, and logistics partners across APAC, EMEA, and North America. Regional growth had outpaced the original systems architecture, leaving leadership with fragmented operational visibility.

The organization needed a foundation that could support channel expansion without increasing reporting lag and reconciliation overhead.

Challenge

Regional data silos and slow reconciliation created operational drag.

Disconnected storefront, warehouse, and finance data across global regions; Manual reconciliation and reporting delays during month-end close; Weak inventory visibility across channels and logistics partners

Technology Stack

Integrations and systems used

Oracle NetSuite for finance and operations orchestration; Shopify for storefront demand capture and order flow; 3PL integrations for fulfillment status and inventory sync; BI reporting layer for executive operations dashboards

Results Snapshot

Measured changes after NetSuite became the operating core.

“

Order, fulfillment, and finance teams finally worked from the same operating picture.

Customer service response time improved from 7 hours to 3 hours, and the business replaced 10 to 20 disconnected tools with one NetSuite environment.

Cross-border eCommerce client

Operations and finance leadership

Before / After

What changed before and after go-live.

Before

Manual regional reconciliations and inconsistent inventory signals; Limited visibility into channel profitability and warehouse performance; High dependency on spreadsheets and exception handling

After

Centralized order, inventory, and finance coordination in NetSuite; Real-time operational reporting for leadership and regional teams; Standardized processes across storefronts, entities, and logistics partners